What is your refund policy?
Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Think.Create.Build and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Do you offer phone consultations?
I don't offer phone consultations. All communication can be done via email or messenger.
Do I have to pay you upfront for you to begin my design?
All payments must be made upfront before any design work is started.
What are your turnaround times?
Logo Design - Once a payment is made and your online submission form is completed, you will receive your first concept of logos within 5-7 business days. Quality comes first, therefore turnaround times aren't guaranteed. I will take extra, where needed, in order to ensure that each logo design meets my standard of quality. Once the first batch of ideas is sent out, the client will provide feedback via email. Desired revisions will take 3-7 business days to complete.
Flyer Design - Once a payment is made and your online submission form is completed, you will receive your first draft within 3-5 business days. Desired revisions will take 2-5 business days to complete. Next day turnaround is available at a rush fee.
Book Cover Design - Once a payment is made and your online submission form is completed, you will receive your first draft within 5-7 business days. Desired revisions will take 3-5 business days to complete.
Websites - Estimated delivery dates generally range from 2 - 8 weeks with each project. Meeting that timeframe largely depends on the client. With active client participation and feedback, most custom websites move through the steps of conception, design, and development within 60 days. There are exceptions to everything. The more involved the client is with decision-making, the faster the site will take shape.
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